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Customer Services and Relationship officer

The key responsibilities include but are not limited to:

Ensures All Staff:

  1. Answers telephone in a timely and polite manner, preferably within three rings.
  2. Routinely demonstrates superior customer service skills.
  3. Communicates with customers in a courteous, professional, cooperative and mature manner.
  4. Recognizes and responds appropriately to violent/abusive situations, fire and emergency situations.
  5. Accurately takes messages and conveys information to recipient.
  6. Transfers call to physicians and clinical staff when medically indicated.
  7. Protects patient confidentiality per policies and procedures.
  8. Observes and practices confidentiality policies and procedures.
  9. Enters information correctly into Dental 4 Windows patient management system.
  10. Categorizes, dates and labels loose medical documents.
  11. Accurately imports financial documents into patient’s Electronic Health Record (D4W).
  12. Demonstrates the ability to collect medical office charges, post charges to patient accounts and accurately manage cash drawer.
  13. Accurately enters procedures codes with correct diagnosis.
  14. Compiles and prints daily reports.
  15. Accurately reconciles charges for the day.
  16. Accurately prepares daily deposits.
  17. Correctly prepares daily batch reports/encounters for accounting staff.
  18. Investigates and accounts for missing encounter forms.

2. Performs Environmental Care functions.

  1. Oversees and maintains a safe environment for employees, patients and visitors.
  2. Assures that all emergency equipment, such as fire extinguishers and emergency lights are properly maintained.

3. Ensures work/repair orders are completed in a timely manner.

4. Performs quarterly safety/emergency drills.

  1. Coordinates and prepares office and staff for potential disasters.

3. Management of medical record requests from outside sources and follows company policy and procedures for medical record release of information.

4. Works with Senior Management to develop, implement, and monitor effective programs.

5. Assures staff meet deadlines on projects and tasks assigned.

6. Attends manager meetings.

7. Ensure the effective flow of clients and patients through the practice.

8. Communicate effectively with oral health care providers keeping them updated with their patients

9. Provides superior patient service demonstrating responsiveness and sensitivity to patient needs.

10. Communicate and follow up with clients and patients seeking feedback.

11. Maintaining integrity of practice management systems and ensuring they remain effective and operational at all times.

12. Develop strategic customer services plans for the support of short-term, medium and long-term strategies.

13. Analyze business performance/results, providing feedback to Senior Management

To be effective in the role the candidate would require the following qualifications:

  • Bachelors Degree in Health or Business Management.
  • Excellent verbal and written communication skills and the ability to make decisions independently.
  • Competitive spirit with a strong desire to succeed, exceeds goals, and maximizes opportunities.
  • Demonstrates the ability to solve common problems and to provide immediate solutions.
  • Demonstrates the ability to build relationships, both internally and with patients.
  • Knowledge of Microsoft Office business applications and other office related products.

WORK TIMES: Hours of work will be between the hours of 8am – 5pm Monday – Friday. Saturday’s 8 am – 1 pm

Please send your CV and supporting documents and a passport sized photograph to:

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